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Site Supervision

All house builders recognise customer satisfaction and company reputation as paramount. However, the specialists that are often needed for customer care visits and reports are not always available.

JLES Customer Care is a completely independent service specialising in the management of ongoing or problem engineering related customer care issues. All our operatives have been trained in customer care, as well as in the NHBC guidlines relating to engineering issues.

Why use JLES Site Supervision?

• We are a more economical and efficient alternative to employing full time site based technical staff.
• The client benefits from our company's in depth knowledge, experience and learning's from similar projects. This allows us to make savings for our clients, which often quite easily justify our fees.
• The workload and frequency of having to visit sites and hold meetings is relieved from your existing staff.
• We are an independent company which often prevents confrontation between our clients, their contractors and the LA.
• We are a constantly available resource that can be called upon as and when required in accordance with your needs.
• As we have standard costs and rates, our services can be budgeted for during the feasibility study of a project.
• Our professional and comprehensive attitude reflects wll on the client when we are liaising with the variance authorities and companies.
• Our supervision engineers are not pre-occupied with other internal issues the client may have.
• Our involvement on a project prevents a site manager getting involved in engineering issues at the price of quality or progress of the build process.

Key features of JLES Supervision

• Fully photograph illustrated update reports are e-mailed on a fortnightly basis.
• The reports comment on:
  Progress
  Cost Issues
  Design Issues
  Health & Safety
  Quality of the Works
  Service Connections
  Information Required/Received
  Etc.
• A full Quality Assurance check sheet system is implemented.
  (Examples of items covered includes Pre Pour, backfill material & methods, drainage positions, slab level surveys, base course level, final surface material check etc.)
• All our engineers are fully qualified, capable and experienced.
• A retention value is agreed and held by the client until adoption of a developments roads & sewers is achieved.