Residents FAQ's
Residents | Housing Associations | Developers | Adopting Authorities | General
Q. What is adoption?
A. An Adoption is the transfer of the ownership and responsibility associated with the roads/sewers from the developer to the relevant Local Council or Water Company.
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Q. Why is my site getting adopted?
A. Because your developer when granted planning permission for your scheme signed a legal agreement confirming the roads/sewers would eventually get adopted and become public.
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Q. Are there any advantages to me when the site gets adopted?
A. Yes
i) Your roads will be subject to regular local council maintenance such as regular road sweeps, safety inspections, improvement works etc.
ii) You will have 1 definite point of contact in the council to report any issues such as unsafe footpaths, defective street lights etc.
iii) The value of your house may improve as adopted highways are more preferable to buyers as it reduces costs of management fees.
iv) It avoids complications when processing the legal’s related to house sales.
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Q. Who are JLES?
A. We are the UK’s leading Adoption Management consultants and have been commissioned to act as a catalyst and facilitate the transfer of the roads/sewers to the relevant adopting party.
Q. What do I (the resident) need to do?
A. Very little....Cooperation and understanding of any inconvenience caused during the site works is all that is required. Any associated cost to achieve adoption is being paid for by the developer.
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Q. What is a Service Verge Violation?
A. This is usually when works have been undertaken (planting, rockery, water features, fences, lights, etc) to an area 2M from the back of kerb line that is in fact part of the adoptable highway.
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Q. Can I appeal the works required associated with the service verge violation?
A. No.The Council are very strict with regards to the condition of the service verge and no one has ever successfully won an appeal on a site that JLES has or have worked on.
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Q. Do I have to cooperate with JLES?
A. Yes. We are working in your favour. In extreme cases lack of resident cooperation has lead to contra charges for legal and delay fees incurred by JLES due to resident actions. We want to work with you and achieve the mutually beneficial goal of adoption.
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Q. Is my safety taken into account during the completion of any on site works?
A. Yes. We take our responsibility to look after resident welfare very importantly and implement a number of related procedures.
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Q. What if I have an issue with regards to some of the site works?
A. During completion of site works if being completed by JLES we are responsible for all associated issues. We are the lead party and are dedicated to dealing with any queries or issues residents on sites we are managing may have.
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Q. What if I want to speak with someone at JLES or have further queries?
A. If we are completing works on your site you should have received a correspondence confirming the JLES division dealing with your scheme and relevant project engineer and contact details.
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Q. Who do I contact if I am not satisfied with the level of service and support provided to me by the JLES project engineer and divisional operation?
A. Write to:
F.A.O: Group Director
Resident Complaints
JLES Group Ltd
The Haybarn
Higher Green Lane
Astley, Manchester
M29 7HQ
Note:
All written complaints will be formally responded by an executive group board member within 5 working days of receipt.
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